Frequently Asked Questions
Frequently Asked Questions
Custom Products
How do I personalize a product?
Select the available personalization options on the product page and enter your information exactly as you want it to appear.
If the product requires a photograph, artwork, logo, or design file, follow the submission instructions shown on the product page. When emailing files, send them to support@avanticraftstudio.com after checkout and include your full name and order number.
Will I receive a proof before production?
Products requiring design approval include a digital proof before production.
Please carefully review all spelling, wording, colors, images, cropping, placement, and layout. Production begins only after you approve the proof and all other required information and payments have been received.
How long does production take?
Most handcrafted or personalized products require approximately 2–3 business days for production after all required information, artwork, proof approval, material availability, and additional payments have been received or confirmed.
Certain products, complex designs, large orders, and orders with multiple design placements may require 5–7 business days or longer, as stated in the applicable product listing.
Shipping time is additional.
Can I change or cancel a personalized order?
Contact us at support@avanticraftstudio.com as soon as possible if you need to request a change or cancellation.
Because personalized products may enter production quickly, changes and cancellations cannot be guaranteed after materials have been purchased specifically for the order, customization work has begun, a digital proof has been approved, or production has started.
Do you accept rush orders?
Rush production may be available depending on the product, design requirements, quantity, material availability, current production schedule, and requested date.
Contact us before ordering to confirm availability. Additional charges may apply.
Rush production shortens production time only and does not guarantee a carrier’s shipping or delivery date.
Do you offer bulk or corporate orders?
Yes. We create custom products for parties, businesses, teams, organizations, corporate events, and special celebrations.
Contact us before ordering to discuss availability, production time, quantities, and custom pricing.
Shipping and Returns
Where do you ship?
We currently ship physical products throughout the United States. International shipping is not currently available.
Event-planning and styling services may be available in New York City, New Jersey, and Connecticut, subject to availability and a separate event-service agreement or written quote.
How long does shipping take?
Standard Shipping generally takes approximately 5–8 business days, and Priority Shipping generally takes approximately 2–3 business days after production is complete.
These are estimated carrier transit times and do not include production time. Carrier delays, weather, holidays, and service interruptions may affect delivery.
Selecting Priority Shipping shortens estimated transit time only; it does not shorten production time.
Do you offer free shipping?
Yes. Qualifying domestic orders of $79 or more receive free Standard Shipping.
The shipping options and prices displayed at checkout apply to the order.
Do you offer local pickup?
Free local pickup may be available by prior arrangement only. Local pickup is not available as a standard checkout option.
Email support@avanticraftstudio.com before ordering and wait for written confirmation from our team. The pickup date, time, location, product availability, and production schedule must be confirmed before the order is placed.
Do not travel to the pickup location until you have received confirmation that your order is ready.
Do you accept returns?
Because our products are handcrafted, made to order, or personalized, all sales are final unless an item arrives damaged, defective, incorrect, or materially different from the approved order.
If there is a qualifying problem with your order, contact support@avanticraftstudio.com within 7 calendar days of delivery. Include your full name, order number, a description of the issue, and clear photographs of the item, packaging, and shipping label when applicable.
Do not return an item without prior authorization. Please review our Return and Refund Policy for complete details.
Event Services
What types of events do you service?
We work with milestone celebrations, private events, corporate gatherings, brand activations, and other special occasions.
Services may include planning, styling, custom décor, personalized details, and creative support, depending on the event and confirmed agreement.
How do I request event services?
Complete our Booking Inquiry form with your event date, location, theme, estimated guest count, requested services, and estimated budget.
We generally respond within 1–2 business days to discuss availability and next steps. Submitting an inquiry does not reserve an event date.
How far in advance should I book?
Submit your inquiry as early as possible, especially for weekends, holidays, large events, or events requiring extensive custom décor.
Availability is not guaranteed until the booking is approved and all required agreements, retainers, deposits, or other payments have been completed.
Additional Help
Still have a question? Email support@avanticraftstudio.com or use our Contact Us page.