Política de envío

Shipping Policy

Order Processing

Most handcrafted or personalized orders require approximately 2–3 business days for production and preparation. Certain products, complex designs, large orders, and orders with multiple design placements may require 5–7 business days or longer, as stated in the applicable product listing.

Production begins only after all required information, artwork files, digital-proof approval, material availability, and additional payments have been received or confirmed.

Business days exclude weekends and holidays.

Processing may take longer during high-volume periods or when an order requires additional information, artwork changes, material sourcing, customer approval, or staff review. If a different production time applies, it will be stated in the product listing or communicated to the customer.

If we cannot ship an order within the stated timeframe, we will notify the customer and provide the option to accept a revised shipping date or cancel the unshipped order for a full refund, as required by applicable law.

Domestic Shipping

We currently ship physical products within the United States. International shipping is not currently available.

Available shipping options include:

• Standard Shipping: $12.99, with an estimated transit time of 5–8 business days

• Priority Shipping: $19.99, with an estimated transit time of 2–3 business days

• Free Standard Shipping: Available on qualifying orders of $79 or more

The shipping options and prices displayed at checkout apply to the order.

Delivery estimates begin after production has been completed and the order has been transferred to the carrier. Selecting Priority Shipping shortens the estimated time in transit; it does not shorten production time.

Production and delivery dates are estimates and are not guaranteed. Any requested or confirmed event date does not change the carrier’s estimated delivery time or guarantee delivery by that date.

Local Pickup

Free local pickup may be available by prior arrangement only. Local pickup is not available as a standard checkout option.

Customers must email support@avanticraftstudio.com before ordering and receive written confirmation from our team. The pickup date, time, location, product availability, production schedule, and any applicable charges must be confirmed before the order is placed.

Submitting a pickup request does not guarantee availability. Customers should not travel to the pickup location until they have received confirmation that the order is ready.

Local delivery is not currently available unless it is included in a separate event-service agreement or written quote.

Rush Production

Rush production may be available depending on the product, design requirements, quantity, material availability, current production schedule, and requested date. Additional charges may apply.

Rush production must be requested and approved before ordering. It shortens production time only and does not guarantee a carrier’s shipping or delivery date.

Order Tracking

When tracking information is available, it will be emailed after the order ships. Tracking information may take time to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us at support@avanticraftstudio.com as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order enters production or has been shipped.

Additional shipping charges may apply if a package is returned because of an incomplete or incorrect address supplied by the customer. We will contact the customer before arranging and charging for reshipment.

Delays, Lost Packages, and Delivery Issues

Carrier delays caused by weather, service interruptions, holidays, incorrect routing, or other circumstances outside our control may affect delivery estimates.

If an order arrives damaged, defective, incorrect, or materially different from the approved order, contact us within 7 calendar days of delivery at support@avanticraftstudio.com. Include your full name, order number, a description of the problem, and clear photographs of the item, packaging, and shipping label when applicable.

If an order appears lost, contact us at support@avanticraftstudio.com with your full name, order number, and tracking information. We will review the available information, assist with the carrier claim when appropriate, and determine the next step.

If tracking shows a package as delivered but it cannot be located, check with household members, neighbors, the delivery carrier, and the surrounding delivery area before contacting us.

Please retain the item, packaging, and shipping label while a damage or delivery claim is being reviewed.

Event Services

Event décor, setup, delivery, pickup, rentals, and styling services are governed by the terms provided in the applicable quote or event-service agreement and are not covered by this product shipping policy.

Policy Updates

Shipping services, prices, and estimated delivery times may be updated when carrier costs or business operations change. The shipping options shown at checkout at the time of purchase apply to the order.

Nothing in this policy limits rights available under applicable law.