Política de reembolso

Return and Refund Policy

Personalized and Made-to-Order Items

Because our products are handcrafted, made to order, or personalized, all sales are final unless the item arrives damaged, defective, incorrect, or materially different from the approved order.

We do not accept returns, refunds, or exchanges for:

  • Changes of mind

  • Incorrect sizes, colors, wording, dates, images, or other selections submitted by the customer

  • Spelling, design details, or personalization approved through a digital proof

  • Slight variations in color, placement, size, or appearance that are normal for handmade or personalized products

  • Delays caused by incorrect or incomplete information supplied by the customer

Please carefully review all names, spelling, colors, sizes, dates, images, artwork, and other customization details before submitting your order and approving your digital proof.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from the approved order, please contact us within 7 calendar days of delivery at support@avanticraftstudio.com.

Include:

  • Your full name

  • Your order number

  • A description of the problem

  • Clear photographs of the entire item

  • Close-up photographs showing the problem

  • Photographs of the packaging and shipping label when the item was damaged during delivery

Please keep the item and all original packaging while the claim is being reviewed.

We will review the information provided and determine the appropriate next step. Depending on the circumstances, the resolution may include a repair, replacement, refund, or another remedy required by applicable law. A specific resolution is not guaranteed until the claim has been reviewed.

Do not return or ship an item without prior authorization. If a return is required, we will provide instructions and the appropriate return address.

Cancellations and Changes

Order changes or cancellations may be requested only before production begins.

An order can no longer be changed or canceled after materials have been purchased specifically for the order, artwork or customization work has begun, the digital proof has been approved, or production has started.

Contact support@avanticraftstudio.com as soon as possible if you need to request a change or cancellation. Submitting a request does not guarantee that the order can be changed or canceled.

Shipping Delays and Delivery Issues

Production estimates and carrier delivery estimates are not guaranteed delivery dates. Avanti Craft Studio Limited is not responsible for carrier delays, weather disruptions, incorrect delivery information submitted by the customer, or packages marked as delivered by the carrier.

If we cannot ship your order within the stated timeframe, we will notify you and provide the option to accept the revised shipping date or cancel the unshipped order for a full refund, as required by applicable law.

If a shipment appears lost or damaged, contact us so we can review the available tracking information and determine the appropriate next step.

Legal Rights

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.