Frequently Asked Questions
Custom Products
How do I personalize a product?
Select the available personalization options on the product page and enter your information exactly as you want it to appear. If the listing requests an image, design, or additional details by email, include your name and order number when sending them.
Will I receive a proof before production?
Products that require design approval will receive a digital proof. Please review all spelling, colors, images, cropping, and layout carefully. Production begins after you approve the proof.
How long does production take?
Most custom products require approximately 2–3 business days for production after all required information and proof approval have been received. Larger, detailed, or bulk orders may require additional time.
Can I change or cancel a personalized order?
Contact us immediately if you need to request a change or cancellation. Because personalized items may enter production quickly, changes and cancellations cannot be guaranteed once work has begun.
Do you accept rush orders?
Rush service may be available depending on the product, quantity, and date needed. Contact us before ordering to confirm availability. Additional charges may apply.
Do you offer bulk or corporate orders?
Yes. We create custom products for parties, businesses, teams, organizations, and special events. Contact us for availability and personalized pricing.
Shipping and Returns
Where do you ship?
Custom products are available for shipping throughout the United States. Event planning and styling services are available in New York City, New Jersey, and Connecticut.
How long does shipping take?
Standard Shipping generally takes 5–8 business days, and Priority Shipping generally takes 2–3 business days after production is complete. Delivery times are estimates and may be affected by carrier delays.
Do you offer free shipping?
Yes. Eligible domestic orders of $79 or more receive free Standard Shipping.
Do you accept returns?
Because our products are handcrafted, custom, or personalized, all sales are final. If your order arrives damaged, defective, or incorrect, contact us promptly with your order information and photographs so we can review the issue.
Event Services
What types of events do you service?
We work with milestone celebrations, private events, corporate gatherings, brand activations, and other special occasions. Services may include planning, styling, custom décor, personalized details, and creative support.
How do I request event services?
Complete our Booking Inquiry form with your event date, location, theme, guest count, requested services, and estimated budget. We will respond within 1–2 business days to discuss availability and next steps.
How far in advance should I book?
We recommend submitting your inquiry as early as possible, especially for weekends, holidays, and large events. Availability is not guaranteed until your booking has been confirmed.
Additional Help
Still have a question? Contact us at avanticraftstudio@gmail.com or use our [Contact Us] page.